Does Qsura replace a bank's security controls?

No. Qsura communication services must operate within the customer's approved security, risk and compliance architecture.

Can OTP use fallback channels?

Fallback can be planned where policy permits, with strict controls for timing, retries, channel eligibility and monitoring.

No. Qsura supports reliable routing and monitoring, but external networks and user devices prevent absolute delivery guarantees.

BFSI and fintech

Design authentication, alerts, reminders and service communication with clear security, consent, fallback and escalation boundaries.

Use distinct templates, access controls and reporting for OTP, transactional notifications and promotional communication.

Combine OTP with risk-aware fallback, transactional SMS for critical alerts, WhatsApp for supported conversations and Voice for approved escalation.

Document security ownership, data minimisation, consent, callback validation, template controls, incident handling and traffic peaks.

Next step

Share your use case, channels, traffic, integrations and launch priorities for a qualified Qsura response.